Customer Service Specialist Jobs in UAE 2021 | Emirates Flight Catering

Customer Service Specialist Jobs in UAE 2021 | Emirates Flight Catering


Customer Service Specialist
Job: Full Time
Dubai, UAE

Employer Description
Emirates Flight Catering is an in-flight catering service based in Dubai, United Arab Emirates, which provides catering and support services for Emirates Airline and all other airlines based at Dubai International Airport. It is a subsidiary of The Emirates Group

Job Description
The Customer Service Specialist will provide support to the Customer Service Manager in the handling of airline customer accounts. The scope will cover responding to customer queries, customer complaints, handling new customer startups and other issues pertaining to the day to day operational aspects of service delivery of a defined portfolio of client airlines of Emirate Flight Catering (EKFC).

Responsibilities:

  • Collaborate with the Customer Service Manager to manage the relationship with all assigned portfolio of key customer accounts to ensure the service level agreements (SLAs) between EKFC and clients are met or exceeded through clear lines of communication with all the key stakeholders
  • Manage new airline catering services start up by coordination, timely dissemination of airline information internally with all stakeholders and ensure menus, equipment and services are defined and issued accordingly
  • Record/disseminate positive feedback received on EKFC personnel from the customers so the concerned persons are officially thanked for the good work

Requirements:

  • Bachelor’s degree in Commerce, Business Administration or Hospitality or other relevant qualification
  • 5 years’ experience; previous experience working in an Account Management position is sought in a customer service industry preferably in aviation, airline catering or hospitality

For more details, please scroll down & see the details.

Emirates Flight Catering

TitleCustomer Service Specialist Jobs in UAE 2021 | Emirates Flight Catering
Hiring OrganizationEKFC Group Company
Job LocationDubai, UAE
Date PostedOct/05/2021
Base SalaryAED
Employment TypeFull Time
Valid UntilOct/09/2021

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