Customer Service Representative (CSR) Jobs in East Syracuse, NY | Saab
Associate Customer Service Representative
Job: Full Time
East Syracuse, NY, US
Saab is a global defense and security company operating in the fields of air, land and naval defense, civil security and commercial aeronautics. We number approximately 17,000 employees and have operations on all continents. Technologically we are leaders in many areas, and one-fifth of our earnings are spent on research and development.
Saab in Syracuse NY has an immediate need for a dynamic, results-oriented individual to fill the role of Associate Customer Service Representative. The Associate Customer Service Representative provides outstanding customer service to all Saab customers and internal colleagues. The ideal candidate will be highly motivated, customer-focused, and committed to providing outstanding service as an advocate for Saab customers.
Answer and respond to customer telephone and email contacts including some off-hours and weekend assignments, as necessary.
Follow company policies and procedures to log, monitor, track, and report on Customer Problem Reports (CPRs), includes expediting hardware and non-hardware issue resolution through proper channels.
Provide frequent follow-up communications to ensure that customers and Saab colleagues are fully apprised of CPR status.
Coordinate actions across multiple departments and levels within the organization, as necessary, to ensure that service level requirements are met.
Become familiar with all Saab products and programs to best understand customer issues and recruit help from the appropriate people.
High school diploma or equivalent required; Associates degree desired.
Must be a problem solver who is poised, mature and fully capable of professional communication with customers and Saab personnel.
Excellent oral and written communication skills.
For more details, please scroll down & see the details.
|Title||Customer Service Representative (CSR) Jobs in East Syracuse, NY | Saab|
|Hiring Organization||Saab, Inc.|
|Job Location||East Syracuse, NY, USA|
|Employment Type||Full Time|
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*This Jobs was Originally Posted on Saab Jobs Site..