Customer Service Operations Officer - Complaints Resolution | Citibank
Customer Service Operations Officer – Complaints Resolution
Job: Full Time
The Customer Specialist 5 is an entry level position responsible for assisting with customer service inquiries and providing solutions based on client needs in coordination with the Customer Service function. The overall objective is to apply a broad knowledge of Citi’s products, services and procedures to efficiently resolve service issues
- Responsible for day to day customer support in terms of monitoring bank wide complaints, providing a comprehensive framework of findings, areas of improvements and ensure closure by confirming corrective actions taken by the respective channels.
- Timely and proactive delivery of resolution to customer queries. Perform call backs for additional information, resolution communication essential for success.
- Identify problem areas and refer to supervisor to immediate provide solutions to customers.
- To maintain high service levels to meet customer expectations keeping in mind the prevailing competitive environment.
- Bachelor degree or equivalent
- Experience in Customer service roles (Minimum of 2-4 years)
- Background in Financial industry preferred.
- Experience in handling customer complaints, client focused approach and effective handling of difficult conversations /customers
- Ability to Speak/Write English and Arabic preferred
For more details, please scroll down & see the details.
|Title||Customer Service Operations Officer – Complaints Resolution | Citibank|
|Job Location||Dubai, UAE|
|Employment Type||Full Time|
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*This Jobs was Originally Posted on Citibank Jobs Site..