Customer Service Operations Officer – Complaints Resolution | Citibank

Customer Service Operations Officer - Complaints Resolution | Citibank


Customer Service Operations Officer – Complaints Resolution
Job: Full Time
Dubai, UAE

Job Description
The Customer Specialist 5 is an entry level position responsible for assisting with customer service inquiries and providing solutions based on client needs in coordination with the Customer Service function. The overall objective is to apply a broad knowledge of Citi’s products, services and procedures to efficiently resolve service issues

Responsibilities:

  • Responsible for day to day customer support in terms of monitoring bank wide complaints, providing a comprehensive framework of findings, areas of improvements and ensure closure by confirming corrective actions taken by the respective channels.
  • Timely and proactive delivery of resolution to customer queries. Perform call backs for additional information, resolution communication essential for success.
  • Identify problem areas and refer to supervisor to immediate provide solutions to customers.
  • To maintain high service levels to meet customer expectations keeping in mind the prevailing competitive environment.

Requirements:

  • Bachelor degree or equivalent
  • Experience in Customer service roles (Minimum of 2-4 years)
  • Background in Financial industry preferred.
  • Experience in handling customer complaints, client focused approach and effective handling of difficult conversations /customers
  • Ability to Speak/Write English and Arabic preferred

For more details, please scroll down & see the details.

Citibank 

TitleCustomer Service Operations Officer – Complaints Resolution | Citibank
Hiring OrganizationCitibank
Job LocationDubai, UAE
Date PostedOct/13/2021
Base SalaryAED
Employment TypeFull Time
Valid UntilN/A

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