Customer Service Officer in Abu Dhabi | Etihad Careers Customer Service

Customer Service Officer in Abu Dhabi | Etihad Careers Customer Service

Position: Customer Service Officer
To support and troubleshoot customer problems through Help Desk functions. To deliver, evaluate and review training programmes for customers across the Amadeus network.


  • Provide quality customer support by answering customer calls, Emails, gathering and analyzing information, resolving customer problems or escalating issues to 2nd level support departments.
  • Conduct classroom and on-site training on all Amadeus related products
  • Prepare and update documentation to enable and ensure agents fully use the Amadeus functionalities


  • Diploma/Degree holder OR minimum 3 years, ideally 5 years relevant GDS experience.
  • Professional certification on any GDS or Airline Reservations & Ticketing Systems OR IATA certifications – an asset
  • At least 3 year’s experience in a customer service role, ideally in the aviation industry is required, and 1 year in training/coaching experience is preferred.

Employer Description
Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world’s leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America.

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TitleCustomer Service Officer in Abu Dhabi | Etihad Careers Customer Service
Hiring OrganizationEtihad Airways
Job LocationAbu Dhabi, AE
Date PostedJul/01/2022
Base SalaryAED
Employment TypeFull Time
Valid UntilN/A

Etihad Jobs Jul 2022

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