Customer Service Manager – Subscription | Al Futtaim UAE Jobs 2021

Customer Service Manager - Subscription | Al Futtaim UAE Jobs 2021


Customer Service Manager – Subscription
Job: Full Time
Dubai, UAE

Employer Description
As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, and Adidas.

Job Description
The Customer Services Manager will oversee and assist customer service employees in the performance of their job duties such as responding to customer inquiries and resolving issues or complaints. This position will also be responsible in assisting management in overseeing the department

Responsibilities:

  • Managing Customer Service Management process effectively and efficiently.
  • Ensuring all the customer inquiries, requests and complaints are resolved in a timely and satisfactory manner
  • Ensuring that there are no customer complaints or escalations.
  • Confirm all ticket numbers are shared to the customer
  • Complaints if any and/or service requests are addressed on priority as per laid down processes

Requirements:

  • Bachelor’s degree or relevant experience in customer service
  • At least 3 years’ experience in managing people in a consumer related customer care function
  • Experience in automotive industry related customer service units will be beneficial
  • Excellent Communication, problem solving and analytical skills
  • Must possess excellent communication (written and verbal) and interpersonal skills

For more details, please scroll down & see the details.

Al Futtaim

TitleCustomer Service Manager – Subscription | Al Futtaim UAE Jobs 2021
Hiring OrganizationAl Futtaim Private Company LLC
Job LocationDubai, UAE
Date PostedSep/15/2021
Base SalaryAED
Employment TypeFull Time
Valid UntilN/A

Al Futtaim Jobs Sep 2021

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