Customer Service Manager
Job: Full Time
Dubai, UAE

Employer Description
Emirates Flight Catering is an in-flight catering service based in Dubai, United Arab Emirates, which provides catering and support services for Emirates Airline and all other airlines based at Dubai International Airport. It is a subsidiary of The Emirates Group

Job Description
The Customer Service Manager is responsible for managing all aspects of service delivery and contracts for the major client Airlines & Lounges of Emirates Flight Catering (EKFC) and acts as a management interface between the client and internal stakeholders. 

Responsibilities:

• Manage the relationship with all assigned customer accounts (portfolio of key accounts – Airlines, Private Aviation Operators and Fixed Based Operators) to ensure business has pertinent information to perform profitably and meet customer expectations.
• Execution of sales, contracts management and projects effectively and timely through results oriented accounts follow-up to build strong customer base.
• Responsible for developing and maintaining excellent client relationships by maintaining a clear line of communication between the customer and the internal departments to ensure that Airline Customer Service Level Agreements (SLAs) are met or exceeded.

Requirements:

• Under graduate or post graduate qualification in Hospitality, Commerce, Business Administration or other relevant qualification
• 5-7 years’ experience at a key account management position in a customer service environment preferably in aviation, inflight service, airline catering or hospitality industry
• Proven experience in creating, implementing and managing commercial contracts for large international clients 

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Emirates Flight Catering