Customer Service Manager Jobs in Dubai | GEMS Education Careers

Customer Service Manager Jobs in Dubai | GEMS Education Careers


Customer Service Manager
Job: Full Time
Dubai, UAE

Employer Description
Trusted for over 55 years and now a third generation education family, GEMS Education began in a single school room in Dubai. Today, we have the privilege of educating over 190,000 students from over 176 countries through GEMS owned and managed schools globally; over 270,000 students access resources through our services division; and we will impact 20 million by 2020 students through the initiatives of our Charity partner Varkey Foundation.

Job Description
To develop and champion Customer Service and Quality Assurance for GEMS schools in the UAE. the Customer Service Manager will monitor customer satisfaction and report feedback for escalation and resolution. He/she will support enrolment targets through the retention of GEMS families. 

Responsibilities:

  1. Connect with 100% of GEMS parents across UAE schools and document their feedback and concerns.

  2. Ensure quality of data and full visibility for all student profiling.
  3. Escalate and resolve parent concerns in collaboration with the school’s Principal and Front of House Teams to achieve retention in a GEMS school.

  4. Connect with parents to quality assure and reconfirm resolution at school as reached by teachers.
  5. On-going analysis of data to identify trends to support the Enrolment Team and schools.

Requirements:

  1. Associate degree or higher with a concentration in marketing, promotions, advertising sales, or business administration preferred. 
  2. Minimum of 5 years working in a similar role and successful previous experience as a sales manager, consistently meeting or exceeding targets.
  3. Associate degree or higher with a concentration in marketing, promotions, advertising sales, or business administration preferred.

For more details, please scroll down & see the details.

UAE – GEMS Education 

Title
Customer Service Manager Jobs in Dubai | GEMS Education Careers
Hiring OrganizationGEMS Education
Job LocationDubai, UAE
Date PostedJul/09/2021
Base SalaryAED
Employment TypeFull Time
Valid UntilJul/31/2021

GEMS Education Jobs July 2021

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    *This Jobs was Originally Posted on GEMS Education Jobs Site..

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