Customer Service Consultant | HSBC Bank Jobs in Maidstone
Position: Customer Service Consultant
The role of a Customer Service Consultant is to provide an outstanding service we can all be proud of, educating our customers to enable them to use our digital platforms, giving them a choice of how they wish to bank with us. Our Customer Service Consultants actively raise fraud awareness protecting our customers and will identify and support those who are in potentially vulnerable situations or have more complex needs ensuring financial inclusion for all.
- Play an integral part in customer education around HSBC digital services and fraud awareness
- Identify customers who are in vulnerable situations and determine the best way we can support them
- Help our customers with more complex banking needs to ensure they feel supported in their choices
- Demonstrate excellent communication skills enabling you to engage in effective conversations, build strong connections and show empathy to our customers
- The ability to take ownership of customer enquiries through to resolution, you will pride yourself on delivering a customer experience that exceeds expectations, delivering a personalised, friendly & efficient service
- Be resilient to a continuous changing environment
For more details, please visit…
|Title||Customer Service Consultant | HSBC Bank Jobs in Maidstone|
|Hiring Organization||HSBC Bank|
|Job Location||Maidstone, UK|
|Employment Type||Full Time|
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*This Jobs was Originally Posted on HSBC Bank Jobs Site..