Customer Service Agent Jobs in Dubai | Emirates Group Careers dnata

Customer Service Agent
Job: Full Time
Dubai, UAE

Job Description
To handle a broad range of customer contacts, namely inquiries/complaints via telephone, e-mail or fax for the dnata outsource Contact Centre business. To provide excellent customer service to existing as well as new third party accounts and therefore further strengthen and grow the outsourcing business

Responsibilities:

• Handle customer contacts that include, but are not limited to, telephone calls, emails, and faxes in a professional manner to meet the requirements of the customer
• Achieve individual Key Performance Indicators (KPIs) for any specific Contact Centre account to ensure agreed service levels are met
• Handle different third party accounts on a simultaneous basis to enhance overall Contact Centre productivity
• Team Leader to ensure a high level of customer service is achieved and maintained
• Ensure accuracy when completing third party account related call logs and customer case logs for all calls received

Requirements:

• 10 Years schooling or equivalent
• More than 1 years of experience in Airport Operations and the contact centre industry
• Fluency in written and spoken English is a must
• Excellent sales skills
• Professional telephone etiquette
• Spoken Arabic language skills would be advantageous

For more details, please scroll down & see the details.

The Emirates Group