Customer Sales / Reservations Agent Jobs in London | Shangri-La Hotel

Customer Sales / Reservations Agent Jobs in London | Shangri-La Hotel

Customer Sales / Reservations Agent
Full Time
London, UK

Employer Description
Shangri-La Hotel, At The Shard, London is the first elevated luxury hotel in the city. It offers 202 guestrooms and suites – located throughout levels 34 & 52 of The Shard, Western Europe’s tallest building. With unparalleled views across London, the hotel features a number of signature dining venues & three river-facing event spaces. 

Job Description
We currently have a vacancy for a Reservation/Customer Sales Agent joining our team. Reporting to the Customer Sales Manager, the Reservations Agent is responsible for the complete reservations process (we call it Customer Sales in Shangri-La). You will be delivering an exceptional customer experience at the point of booking with both telephone and email reservations You will work closely with your colleagues in the customer sales team in line with, our Core Values of humility, courtesy, respect, helpfulness and sincerity The role will involve evening and weekend work on a shift basis


  1. We are looking for someone with a pleasant & welcoming manner
  2. Experience in a luxury 5* hotel
  3. Flexible & adaptable to different working conditions
  4. Computer Knowledge, in depth experience with working with different computer systems
  5. Product knowledge
  6. Awareness of service standards

UK – Shangri-La Group

TitleCustomer Sales / Reservations Agent Jobs in London | Shangri-La Hotel
Hiring OrganizationShangri-La Hotel, At The Shard, London
Job LocationLondon, United Kingdom
Date PostedMar/17/2021
Base SalaryGBP
DescriptionListed below
Employment TypeFull Time
Valid UntilN/A

Shangri-La Group Jobs Mar 2021

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    *This Jobs was Originally Posted on Shangri-La Group Job Site..