Customer Sales Jobs in London | Emirates Group Careers

Customer Sales & Service Team Leader
Job: Full Time
London, United Kingdom

Job Description
The Sales & Service Team Leader will expertly lead a team of Travel Consultants. Providing clear direction, coaching, leading by example and supporting the team to achieve the company’s sales and service goals. The Team Leader will be able to motivate the team to deliver a very high standard of sales and service and our brand values

Responsibilities:

• Lead, coach and develop clusters of Sales & Service team members to deliver on departmental objectives and targets
• Support line manager in on-boarding/training/shadowing and induction of new joiners
• Provide multi-faceted support across the Contact Centre Teams board, as well as out of hours support for customers
• Support business units within the Sales & Service team with Ticketing / Re-issues/Calculation of ADC/Refunds & business finance reconciliation of ADAs
• Liaise with Line Manager and Manager EKH for frequent feedback, recommendations and strategy sessions

Requirements:

• Minimum ‘A’ Level or equivalent
• Previous supervisory experience and proven ability to motivate, coach and develop staff
• Excellent command of GDS/CRS & other booking systems
• Knowledge of Intermediate to Advance IATA Ticketing and standard business finance reconciliation processes, such as Handling Refunds, ADAs, Queries etc

For more details, please scroll down & see the details.

The Emirates Group