Customer Relations Officer Jobs in UAE 2021 | Emirates Group Careers

Customer Relations Officer Jobs in UAE 2021 | Emirates Group Careers


Customer Relations Officer
Job: Full Time
Dubai, UAE

Job Description
This role will be directly managing the global Customer Relations team, a ring-fenced team responsible for resolving customer complaints at all stages of the customer journey as well as leading our Voice of the Customer forum, responsible for delivering key insight back to the business.
The Global Customer Relations Manager will cross over every department within Emirates Holidays as well as our colleagues at Emirates Airline, Arabian Adventures, Destination Asia and 3rd party suppliers

Responsibilities:

  • Analyse, prepare, and present the monthly Voice of the Customer forum to the EKH management team, focused on customer feedback across all touch points, including but not limited to quality monitoring, CSAT data, NPS qualitative and quantitative data, social media sentiments, Trust pilot and all other relevant customer insight
  • Create and maintain Salesforce dashboard reporting, to give EKH access to all available customer insight
  • Manage the Global Customer Relations team on a day-to-day basis, and be the first point of call for any customer escalations

Requirements:

  • Someone who really understands the importance of customer experience and exceeding our customer’s expectations
  • Someone with a working knowledge & understanding of ABTA & other governing bodies rules

For more details, please scroll down & see the details.

The Emirates Group 

TitleCustomer Relations Officer Jobs in UAE 2021 | Emirates Group
Hiring OrganizationThe Emirates Group
Job LocationDubai, UAE
Date PostedOct/06/2021
Base SalaryAED
Employment TypeFull Time
Valid UntilOct/19/2021

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