Customer Relations Manager Jobs in Sharjah at Air Arabia
Customer Relations Manager
Job: Full Time
Lead the overall Customer Relationship Management (CRM) function across the Group with the aim of improving satisfaction, engagement and customer lifetime value. Responsible for implementing comprehensive and integrated customer satisfaction management solutions that support the entire customer travel lifecycle
- Co-creates along with other business functions and implements a group-wide CRM strategy, for the execution of cost-effective, revenue-protecting customer complaint solutions and service recovery actions
- Implements standardized processes & procedures across the group for handling customer complaints / communication and requests pertaining waivers/adjustments/revalidation/refund on tickets and other related issues
- Builds, manages and maintains effective relationships with internal and external stakeholders
- Provides direction & guidance to the Customer Relations teams in all Hubs for resolving customer complaints at all stages of the customer journey as well as delivering key insights back to the business
- Monitors and ensures that operational related KPIs are achieved for customer relation function across the Group. E.g. Average Response Time; Service recovery expenditure etc
- Bachelor degree in Management/Communication or equivalent from a recognized university
- Capable of using CRM systems and tools; proficient in Microsoft Office
- Fluent in English & Arabic languages
- 5+ years of related working experience in a similar role in customer relations or customer care
For more details, please scroll down & see the details.
|Title||Customer Relations Manager Jobs in Sharjah at Air Arabia|
|Hiring Organization||Air Arabia|
|Job Location||Sharjah, UAE|
|Employment Type||Full Time|
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*This Jobs was Originally Posted on Air Arabia Jobs Site..