Position: Customer Care – Team Lead
The Customer Care Team Lead is directly responsible for the performance of the frontline team to maintain a high level of service for all Chalhoub brands.

Responsibilities:

• Ensure the delivery of an outstanding shopping experience to every customer contact via any offered communication channel (walk-in, phone, email, online chat).
• Identify ways to personalize the experience of every customer, whenever possible.
• Deal with the most difficult customers in a quick, willing, and professional manner, aiming to turn negative situations into positive outcomes and using available resources to solve problems.