Customer Care Operations Manager Jobs in Dubai | PMI Careers
Position: Customer Care Operations Manager
As a Customer Care Operations Manager, you will have a pivotal role to lead the deployment and execution of the IQOS Customer Service strategy to deliver a multi-channel service offering and outstanding Customer Service Centre model across multiple GCC markets.
- Focus on Digital Care strategy and solutions to increase service quality and reduce service costs. Lead the strategy and execution of digital care touchpoints including Social Care (Twitter/Facebook) and the website support page.
- Lead market product care practices and governance which enhance customer satisfaction while creating efficiencies and minimizing costs.
- Supervise and drive performance of the local customer care team to ensure each market SLA’s observed and targets met.
- College / university degree. MBA would be an asset.
- Experience in managing a customer care team and strategic customer care programs preferably in FMCG, Logistics, or Telecommunications industry.
- Previous experience in handling and analyzing sensitive/confidential information from varied sources
Philip Morris International Inc. is a multinational tobacco company, with products sold in over 180 countries. The most recognized and best selling product of the company is Marlboro.
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|Title||Customer Care Operations Manager Jobs in Dubai | PMI Careers|
|Hiring Organization||Philip Morris International Inc.|
|Job Location||Dubai, UAE|
|Employment Type||Full Time|
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