Customer Care Operations Manager Jobs in Dubai | PMI Careers

Customer Care Operations Manager Jobs in Dubai | PMI Careers


Position: Customer Care Operations Manager
Dubai, UAE
As a Customer Care Operations Manager, you will have a pivotal role to lead the deployment and execution of the IQOS Customer Service strategy to deliver a multi-channel service offering and outstanding Customer Service Centre model across multiple GCC markets.

Responsibilities:

  •  Focus on Digital Care strategy and solutions to increase service quality and reduce service costs. Lead the strategy and execution of digital care touchpoints including Social Care (Twitter/Facebook) and the website support page.
  • Lead market product care practices and governance which enhance customer satisfaction while creating efficiencies and minimizing costs.
  • Supervise and drive performance of the local customer care team to ensure each market SLA’s observed and targets met.

Requirements:

  • College / university degree. MBA would be an asset.
  • Experience in managing a customer care team and strategic customer care programs preferably in FMCG, Logistics, or Telecommunications industry.
  • Previous experience in handling and analyzing sensitive/confidential information from varied sources

Employer Description
Philip Morris International Inc. is a multinational tobacco company, with products sold in over 180 countries. The most recognized and best selling product of the company is Marlboro.

For more details, please scroll down & see the details.

PMI

TitleCustomer Care Operations Manager Jobs in Dubai | PMI Careers
Hiring OrganizationPhilip Morris International Inc.
Job LocationDubai, UAE
Date PostedJun/16/2022
Base SalaryAED
Employment TypeFull Time
Valid UntilN/A

PMI Jobs Jun 2022


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