Customer Care Jobs in Abu Dhabi at Royal Womens Hospital

Customer Care Executive
Job: Full Time
Abu Dhabi, UAE

Job Description
To provide a range of reception intake and associated administrative services pertaining to incoming patients. The customer office executive will answer and direct incoming calls to appropriate individuals. Perform specified routine procedures such as greeting and referring patients, answering routine/administrative inquiries, and general office support activities as appropriate

Responsibilities:

• Greets patients or their families and finds out the nature of their enquiry.
• Provides information to assist patients or refer them to appropriate contact, either in the organization or elsewhere.
• Advocate Patients’ and their families’ rights and responsibilities, confidentiality, information and education.
• Develops and maintains the feedback/complaint procedure for customers to use and receive redressal.
• Communicates all information to Floor Supervisor on daily basis.
• Expedites flow of visitors/patients and ensure that each person receives outstanding customer service by providing a friendly environment.

Requirements:

• Preferably a graduate in any discipline.
• Minimum 1-year experience as a receptionist in a patient focused environment and operation of multi-line switchboard system is preferable. Interest to work in a Hospital related environment.

For more details, please scroll down & see the details.

NMC Healthcare