Crew Performance Manager (Crew Services)
Job: Full Time
Dubai, UAE

Job Description
Drive and inspire Crew Performance Specialist(CPS) and a large, remote and multi-cultural cabin crew workforce to ensure the team are driven to deliver the highest hospitality standards on board. Manage assigned crew through clear direction, feedback, motivation and development

Responsibilities:

• Lead and manage the team to ensure they are developed and have the appropriate skill set and knowledge to apply policies and practices
• Establish and maintain an effective crew performance, based on the feedback and evidence on the performance management system (My Flight Performance
• Use regular communication to encourage and develop performance on board. Motivate and coach the crew to improve reliability and capability in order to meet the required standards
• Provide direction to the CPSs by setting priorities and ensuring appropriate performance measures (MyBc goals and KPIs) are set and clearly communicated
• Manage and direct the team providing support to crew in instances of critical incidents or accidents in Dubai or down-route, disruptive/distressing flights or death in service

Requirements:

• In-Flight Service.In-flight Administration : 8+ Years
• Degree or Honours (12+3 or equivalent
• Previous experience managing Cabin Crew at an international airline will be preferred
• Experience of delivering results and engagement programs through large work groups

For more details, please scroll down & see the details.

The Emirates Group