Crew Operations Coordinator
Job: Full Time
Dubai, UAE

Job Description
Emirates Crew Operations team, to facilitate safe and efficient departure and arrival processes for all Flight and Cabin Crew. Reporting to the Deputy Crew Duty Manager, the role is responsible for a wide variety of operational tasks including ensuring the correct number of legal crew report on time for over 200+ departing flights daily, producing destination specific mandatory documentation and providing outstanding customer service at all times for the 6000+ crew that depart / arrive through the Crew Operations facility daily

Responsibilities:

• Monitor the crew reporting process to ensure that the correct number of rostered crew (based on pre-determined service standards) report on time, with the correct legal documentation and in adherence with the applicable regulatory policies
• Resolve all check-in discrepancies, such as crew no-show, lateness, missing/incorrect documentation, and last-minute sickness
• Resolve individual process exceptions through manual intervention and interaction with external (DXB Immigration, Customs and Police teams) and internal (dnata, EKAS, Crew Scheduling) stakeholders

Requirements:

• 12 Years schooling or equivalent
• 4+ yrs in administration and customer service background, in an operational environment
• Detailed knowledge of regulatory requirements (esp. Flight Time Limitations (FTL) and training

For more details, please scroll down & see the details.

Emirates Group