Coordinator – IT Support
Job: Full Time
Dubai, UAE

Employer Description
Join the team of the first LEGOLAND® Park in the Middle East and help us create amazing experiences for families from around the world. At LEGOLAND® Dubai we rely everyday on our Model Citizens (employees) in meeting our ultimate goal of bringing the LEGO® values of creativity, imagination, learning, quality and fun to life and deliver truly memorable experiences to our guests.

Job Description
To operate as part of the Park Operations IT team, providing first class IT support and services to all the attractions, F&B and retail units, and end-users within LEGOLAND Dubai, LEGOLAND Waterpark, and the back-of-house office, adhering strictly to set IT standards and SLAs

Responsibilities:

• Deliver IT support and services to all staff across the LEGOLAND Dubai park, LEGOLAND Dubai Waterpark, and the Services and Administrative Office
• Deploy IT equipment and software as per IT standards, on-site across the park
• Provide prompt response, and timely updates to all customers for support and services
• Able to troubleshoot systems, network problems, and diagnose and solve hardware or software faults
• Ensure that all incidents and requests are accurately recorded with Service Desk and actioned upon as per SLA

Requirements:

• Bachelor degree in Information Technology and/or relevant field
• MCP, MCSDT, CompTIA A+, or equivalent certifications 
• At least 2-3 years working experience in providing IT support & services 
• Previous exposure to Hospitality and/or amusement park an advantage
• Previous experience in handling POS & other retail systems an advantage; supported & implemented;
• Excellent trouble shooting skills

For more details, please scroll down & see the details.

LEGOLAND Dubai