Collections Advisor (Financial Difficulties) | Monzo Jobs in London

Collections Advisor (Financial Difficulties) | Monzo Jobs in London

Collections Advisor (Financial Difficulties) 

Full Time

Employer Description:
We’re a bank on a mission to make money work for everyone. By focusing on solving real problems rather than selling financial products, treating people fairly and being totally transparent, we believe we can make banking better.Monzo started in 2015 with big plans and a little office in Shoreditch, London. Now we’re a fully-licensed bank with millions of customers in the UK, and well over a thousand employees around the world.

Job Description:
Members of the collections team will build detail-oriented skills such as knowledge of Monzo’s lending products, credit file details, and the ‘decisioning’ process. You’ll require soft skills allowing you to identify customers who are struggling with debt, and the options available for those customers. You’ll need a deep understanding of the regulatory requirements within the debt industry as well as a strong understanding on the end to end customer journey when a customer takes out an overdraft or loan with Monzo. You won’t be able to resolve all of the queries at first, so there’ll be an experienced member of the team available to help out. However, over time you will build competency and feel confident to handle complex queries from start to finish,


  1. Talking to our customers predominantly via our in-app chat and supporting them by providing solutions and forbearance
  2. Engaging with other domains in the business and sharing knowledge on our lending products to deliver fair outcomes
  3. Understanding our regulatory obligations and ensuring these are fulfilled in our customer outcomes
  4. Demonstrate an ability to ask open and probing questions in order to understand each customer’s situation
  5. Predominantly talking to customer’s who are experiencing financial difficulty but some of your time will be spent offering general customer service to customer’s who have questions, feedback, complaints or compliments via chat and/or phone.


  1. You have a minimum of 1 year experience working in a collections environment
  2. You have a working understanding of UK laws and regulations around credit including CONC, CCA and SYSC
  3. Giving customers in financial difficulty the best outcome is at the heart of what you do!
  4. You are a good communicator, enjoy listening and are empathetic
  5. You are keen to share your knowledge and experience with other colleagues

For more details, please scroll down & see the details.

Monzo – UK

Collections Advisor (Financial Difficulties) | Monzo Jobs in London
Hiring OrganizationMonzo
Job LocationLondon, UK
Date PostedMar/10/2021
Base SalaryGBP
DescriptionListed below
Employment TypeFull Time
Valid UntilN/A

Monzo Jobs Mar 2021

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    *This Jobs was Originally Posted on Monzo  Job Site..