Client Experience Senior Analyst | Citibank Jobs in Dubai
Position: Client Experience Senior Analyst
Responsible for managing a centralize repository of customer feedback and provide analysis of data. Including identifying metrics to track results and progress of findings and solutions to client pain points to improve customer experience. Requires good analytical skills to filter, prioritize and validate potentially complex and dynamic reports from multiple sources and present those insights in the monthly governance forum.
- Assist in analysis of any customer feedback (complaints and requests) by themes, channel, segment, turn-around time etc
- Look at month on month trends to identify key drivers of top complaints
- Ensures accuracy of the report by doing validation eg cross check with process owner, review of process, calling clients for further probing
- 5-8 years of experience in customer experience, marketing or research role
- Experience providing program reports, analysis and performing qualitative and quantitative research
- Bachelors/University degree or equivalent experience
For more details, please visit…
|Title||Client Experience Senior Analyst | Citibank Jobs in Dubai|
|Job Location||Dubai, UAE|
|Employment Type||Full Time|
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*This Jobs was Originally Posted on Citibank Jobs Site..