Client Service & Experience Coordinator – UAE / India
Job: Full Time
Dubai, UAE

Employer Description
Cartier is a French luxury goods conglomerate which designs, manufactures, distributes, and sells jewellery and watches.

Job Description

• Ensures the implementation of CS procedures and policies in the boutiques
• Adapts the global CS policy, according to the local needs, systems and boutique organizations
• Supports the boutique teams on stock management (inventories of ROs, spare parts, leather straps, etc.)
• Sets individual objectives and assesses performance in coordination with Boutique managers
• Identifies people potential and participates to individual development plan with Boutique managers (training & career paths)
• Socializes all CS initiatives and projects to boutique management and CS teams
• Builds the monthly reports and closely monitors all CS indicators (turnover, delay, return unrepaired, discounts & gratuities…)

Requirements:

• Ensures boutique training and understanding of the CEB KPIs
• University degree followed by 1-2 years of experience
• Previous experience in customer service
• Experience in watchmaking, jeweler Retail or customer service appreciated

For more details, please scroll down & see the details.

Cartier