Cartier | Client Service & Experience Coordinator - UAE / India
Client Service & Experience Coordinator – UAE / India
Job: Full Time
Cartier is a French luxury goods conglomerate which designs, manufactures, distributes, and sells jewellery and watches.
- Ensures the implementation of CS procedures and policies in the boutiques
- Adapts the global CS policy, according to the local needs, systems and boutique organizations
- Supports the boutique teams on stock management (inventories of ROs, spare parts, leather straps, etc.)
- Sets individual objectives and assesses performance in coordination with Boutique managers
- Identifies people potential and participates to individual development plan with Boutique managers (training & career paths)
- Socializes all CS initiatives and projects to boutique management and CS teams
- Builds the monthly reports and closely monitors all CS indicators (turnover, delay, return unrepaired, discounts & gratuities…)
- Ensures boutique training and understanding of the CEB KPIs
- University degree followed by 1-2 years of experience
- Previous experience in customer service
- Experience in watchmaking, jeweler Retail or customer service appreciated
For more details, please scroll down & see the details.
|Title||Cartier | Client Service & Experience Coordinator – UAE / India|
|Job Location||Dubai, UAE|
|Employment Type||Full Time|
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