Call Center Agent Jobs in Dubai | Al Shirawi Dubai Job Vacancies

Position: Call Center Agent

Answer inbound calls as well as assist customers who have specific inquires.
Professionally handle the customer call as per the company standard.
Accurately logging the customer call in CAFM system.
Handle and resolve customer complaints.
Provide customers with product and service information.
Identify and escalate priority issues.
Route calls to appropriate resource.
Follow up customer calls where necessary
Prepare reports on customer calls & circulate aging reports to the Execution Team.
Report the trend to the senior Executive.
Validating the service report from the execution team & closing the service request logged in the CAFM.

Requirements:

Bachelor’s Degree in Mass Communication or Equivalent/
Diploma in Customer Relation
2-3 Years of experience • Language Proficiency
Knowledge of handling call centre equipment

For more details, please scroll down & see the details.

Title	Call Center Agent Jobs in Dubai \| Al Shirawi Dubai Job Vacancies
Hiring Organization	Al Shirawi Facilities Management LLC
Job Location	Dubai, UAE
Date Posted	Jul/09/2022
Base Salary	AED
Employment Type	Full Time
Valid Until	N/A

Al Shirawi Jobs Jul 2022

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*This Jobs was Originally Posted on Al Shirawi Group Jobs Site..