Call Center Agent Jobs in Dubai | Al Shirawi Dubai Job Vacancies

Call Center Agent Jobs in Dubai | Al Shirawi Dubai Job Vacancies

Position: Call Center Agent 

  • Answer inbound calls as well as assist customers who have specific inquires.
  • Professionally handle the customer call as per the company standard.
  • Accurately logging the customer call in CAFM system.
  • Handle and resolve customer complaints.
  • Provide customers with product and service information.
  • Identify and escalate priority issues.
  • Route calls to appropriate resource.
  • Follow up customer calls where necessary
  • Prepare reports on customer calls & circulate aging reports to the Execution Team.
  • Report the trend to the senior Executive.
  • Validating the service report from the execution team & closing the service request logged in the CAFM.


  • Bachelor’s Degree in Mass Communication or Equivalent/
    Diploma in Customer Relation
  • 2-3 Years of experience • Language Proficiency
  • Knowledge of handling call centre equipment

For more details, please scroll down & see the details.

Al Shirawi

TitleCall Center Agent Jobs in Dubai | Al Shirawi Dubai Job Vacancies
Hiring OrganizationAl Shirawi Facilities Management LLC
Job LocationDubai, UAE
Date PostedJul/09/2022
Base SalaryAED
Employment TypeFull Time
Valid UntilN/A

Al Shirawi Jobs Jul 2022

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    *This Jobs was Originally Posted on Al Shirawi Group Jobs Site..