Call Center Agent – Inbound (UAEN) Jobs in Sharjah | Air Arabia Careers

Call Center Agent - Inbound (UAEN) Jobs in Sharjah | Air Arabia Careers


Position: Call Center Agent – Inbound (UAEN)

To support the Contact Center section across the entire network by handling customers’ inbound calls and providing information on the various products and services; processing flight and holidays reservations, modifications and cancellations; promoting other ancillaries and services to maximize sales and enhance customers’ experience ensuring productivity is in line with set measures and company’s adopted policies and procedures.

Responsibilities:

  • Responds to customers’ incoming calls pertaining to all kinds of enquiries, requests, and complaints timely and accurately to reflect a positive image of the company.
  • Provides accurate information about the company’s products and services; processes travel bookings, modifications and cancellations on reservations.
  • Handles customers’ complaints of different nature, identifies and prioritizes problems according to complexity, and provides immediate solutions accordingly.

Requirements:

  • High School/Diploma or equivalent.
  • Capable of using technology systems and tools such as Microsoft Office.
  • Good in English & Arabic Languages; (Non-Arabic speakers to be considered based on Line Manager’s approval only).


Employer Description

Air Arabia is an Emirati low-cost airline with its head office in the A1 Building Sharjah Freight Center, Sharjah International Airport.

For more details, please visit..

Air Arabia

TitleCall Center Agent – Inbound (UAEN) Jobs in Sharjah | Air Arabia Careers
Hiring OrganizationAir Arabia
Job LocationSharjah, UAE
Date PostedJun/10/2022
Base SalaryAED
Employment TypeFull Time
Valid UntilN/A

Air Arabia Jobs Jun 2022


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    *This Jobs was Originally Posted on Air Arabia Site..