British Council | Customer Advisor Jobs in Manchester

British Council | Customer Advisor Jobs in Manchester


Employer Description

The British Council is a British organisation specialising in international cultural and educational opportunities The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language

Position: British Council
The purpose of this role is to deliver excellent customer service as a member of the UK Customer Contact Centre Team, building relationships with new and existing British Council customers and using judgement to respond to common and unpredicted customer situations appropriately and in line with British Council regulations and standards

Responsibilities:

  • Provides support for UK-based English and Exams customers throughout the customer journey
  • Builds relationships with new and existing customers by using customer accounts in Salesforce CRM, establishing their needs, and managing cases in line with global customer service standards
  • Empowered to manage and resolve low-level customer complaints in accordance with British Council Global Complaints Guidelines and without the need to escalate
  • Interprets existing processes and policies to identify ways to resolve customer enquiries

Requirements:

  • Excellent telephone and writing skills
  • Experience of working within a team in a customer service environment and Interacting with a wide variety of customers
  • Experience of managing complaints

For more details, please scroll down & see the details.

British Council

TitleBritish Council | Customer Advisor Jobs in Manchester
Hiring OrganizationBritish Council
Job LocationManchester, UKM, GB
Date PostedFeb/25/2022
Base SalaryGBP – £20,254 -£22,505
Employment TypeFull Time
Valid UntilMar/03/2022

British Council Jobs Feb 2022

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