Responsibilities:

• Provides support for UK-based English and Exams customers throughout the customer journey
• Builds relationships with new and existing customers by using customer accounts in Salesforce CRM, establishing their needs, and managing cases in line with global customer service standards
• Empowered to manage and resolve low-level customer complaints in accordance with British Council Global Complaints Guidelines and without the need to escalate
• Interprets existing processes and policies to identify ways to resolve customer enquiries

Requirements:

• Excellent telephone and writing skills
• Experience of working within a team in a customer service environment and Interacting with a wide variety of customers
• Experience of managing complaints

For more details, please scroll down & see the details.

British Council