British Council Careers | Customer Advisor Jobs in Manchester

British Council Careers | Customer Advisor Jobs in Manchester


Customer Advisor
Full Time
Manchester, UK

Employer Description
The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language.

Job Description
This is a fantastic opportunity for an individual seeking to provide excellent customer support as part of a high-performing customer service team. This includes answering enquiries received via e-mail, telephone, social media and in writing; providing administrative support for the team in delivering the service and working alongside key internal stakeholders.

Responsibilities:

  1. Manages relationships with a wide variety of customers relating to all aspects of the work of the British Council from customers based all around the world
  2. Provides support for UK-based English and Exams customers throughout the customer journey
  3. Uses Salesforce CRM to manage customer accounts and cases, taking end-to-end accountability for customer enquiries to deliver an effortless experience
  4. Builds relationships with new and existing customers by using customer accounts in Salesforce CRM, establishing their needs and managing cases in line with global customer service standards
  5. Empowered to manage and resolve low-level customer complaints in accordance with British Council Global Complaints Guidelines and without the need to escalate

Requirements:

  1. The successful candidate will have experience of working in a team ideally within a customer service environment as well as demonstrable experience of Using judgement and problem-solving skills to resolve complex enquiries and complaints.
  2. Excellent telephone and writing skill
  3. Experience of developing cross-departmental relationships
  4. Customer focused, with a good understanding of corporate customer service standards

For more details, please scroll down & see the details.

UK – British Council

Title
British Council Careers | Customer Advisor Jobs in Manchester, England
Hiring OrganizationBritish Council 
Job LocationManchester, UKM, GB
Date PostedMar/16/2021
Base SalaryGBP
DescriptionListed below
Employment TypeFull Time
Valid UntilMar/21/2021

British Council Jobs Mar 2021

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