BMW Genius Specialist | BMW Group Careers in Hilliard, Ohio

BMW Genius Specialist | BMW Group Careers in Hilliard, Ohio


BMW Genius Specialist
Job: Full Time
Hilliard, Ohio, USA

Employer Description
Today, the BMW Group, with its 31 production and assembly facilities in 15 countries as well as a global sales network, is the world’s leading manufacturer of premium automobiles and motorcycles, and provider of premium financial and mobility services

Job Description
As the BMW Genius Specialist, you are responsible for assisting existing and prospective customers with inquiries about BMW’s innovations, ordering and package options, features, mobile applications and functionalities by providing them the opportunity to explore vehicle technology and functionality in a pressure-free environment

Responsibilities:

  • You are also responsible for answering vehicle related inquiries and concerns (received via telephone, e-mail, social media platforms or written correspondence) about BMW products, parts, capabilities, technology and any other issue presented
  • Responsible for troubleshooting customer’s vehicle technology when it is either unclear or not intuitive to customer use, or no longer working as designed
  • As the Specialist, you are also responsible for identifying and communicating critical high-risk pre-litigation cases and trends such as buyback requests, discrimination/harassment claims, social media and lemon law/legal demands to appropriate parties to minimize financial exposure

Requirements:

  • 6-12 months Customer Service or Customer Relations Experience or equivalent experience
  • High School Diploma/GED Preferred:Bachelor’s Degree1
  • 2 years Automotive Industry experience. 1 – 2 years Sales.1-2 years of experience working at BMW Financial Services or with BMW Products (i.e. dealership experience

For more details, please scroll down & see the details.

BMW Group 

TitleBMW Genius Specialist | BMW Group Careers in Hilliard, Ohio
Hiring OrganizationBMW Financial Services NA, LLC
Job LocationHilliard, Ohio
Date PostedJan/06/2022
Base SalaryUSD
Employment TypeFull Time
Valid UntilN/A

BMW Group Jobs Jan 2022

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