Position: Benefits Services Manager
Amazon is seeking an experienced Health & Welfare Operations Specialist to join our MEA Benefits Operations Services Team. This role will partner extensively with internal stakeholders and external partners to develop and execute against a multi-year road map for Health & Welfare administration support. As an individual contributor, strong project and implementation management skills are critical to this role

Responsibilities:

• Continuous Improvement: Define and monitor benefits administration critical to quality (CTQs) metrics, perform root cause analysis on defects and implement remediation; own continuous improvement strategy.
• Customer Service: Identify and help resolve issues. Provide employee escalations support on a full range of benefit savings related topics. Work with internal employee support teams to manage appeals and exceptions intake, review and determination.
• Travel: Able to travel globally and domestically.