Associate Operations Support @ Citi | Irving, TX

Associate Operations Support @ Citi | Irving, TX

Associate Operations Support @ Citi | Irving, TX

Associate Operations Support
Full Time
Irving, TX, USA

Employer Description
Citigroup Inc. or Citi is an American multinational investment bank and financial services corporation headquartered in New York City.

Job Description
The Assoc Ops Sup Analyst is an entry level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations – Core Team. Additionally, the Assoc Ops Sup Analyst serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities:

  1. Assist with the creation, execution, and validation of User Acceptance test plans and scripts to ensure all Voice Response Unit (VRU) enhancements go into production in a timely and accurate manner
  2. Review VRU project requirements to ensure timelines are met and the quality meets and exceeds customer expectations
  3. Build and run reports such as Management Information Systems (MIS) or financial forecasts and results, as needed
  4. Research and interpret standard information and identify inconsistencies in data or results
  5. Assist in training team members on loan resources as well as provide testing assistance for production validation and host release
  6. Support trouble ticket resolution and the training of new and borrowed testers

Requirements:

  1. Bachelor’s degree/University degree or equivalent experience
  2. 0-2 years of relevant experience preferred
  3. Knowledge of Business Banking, Citi Commercial Banking Products and Services
  4. Comprehensive knowledge of Business Entity Types and Beneficial Ownership, and Factiva Searches
  5. Proficient in Microsoft Office

For more details, please scroll down & see the details.

Citigroup – USA

TitleAssociate Operations Support @ Citi | Irving, TX           
Hiring OrganizationCitigroup Inc.
Job LocationIrving, TX, USA
Date PostedJan/05/2021
Base SalaryUSD
DescriptionListed below
Employment TypeFull Time
Valid UntilJan/19/2021

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    *This Jobs was Originally Posted on Citigroup Job Site..

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