Aramex Careers | Customer Service Jobs in Abu Dhabi

Customer Service Executive
Job: Full Time
Abu Dhabi, UAE

Employer Description
Aramex is an Emirati multinational logistics, courier and package delivery company based in Dubai, United Arab Emirates. 

Job Description

• Focal point for customer’s shipping requests for land, sea and air freight. Coordinate with     internal operations on all shipping requests
• Provide freight solutions to customers for land, sea and air freight
• Manage end to end shipment life cycle liaising with all internal and external stakeholders
• Proactively informs customer on shipment status, exceptions and provides intermediate updates on incident solution
• Responsible for all KPIs and SLAs agreed with allocated customers
• Drives solution of customer complaints by solving it directly or assigning tasks to other function

Requirements:

• 3-5 years’ experience in Freight Forwarding / Freight in general – mandatory experience
• 2-5 years’ experience of Customer Service preferably handling key business clients
• Good product knowledge (land, sea and air freight)

For more details, please scroll down & see the details.

Aramex