Airport Service Agent (EKAS) jobs in Dubai | Emirates Group Careers 2021
Airport Service Agent (EKAS)
Job: Full Time
To provide a quality service to EK and Code share passengers in respect to check-in, boarding, special services and baggage services as per company commercial and safety standards and procedures so that EK and code share passengers and their baggage are handed in a consistent and efficient manner.
- Fully adhere to all operational procedures (SOP) with regards to travel, immigration and safety regulations.
- Identify and meet the standard and special service requirements of the passengers at check-in, transfer desk, special services and boarding gates by adhering to the set service standards and procedures so that the passengers are handled in a friendly and efficient manner.
- Collect briefing sheet and staff allocation, check all the counters equipments and stationary, report technical fault to Mercator through EMACS.
- Monitors baggage delivery performance against agreed standards, keeping passengers informed about any delays or irregularities with their baggage, so that a positive image of our ground product is maintained in the eyes of EK passengers.
- Helps the passengers who arrive at the land side desk to collect bags, escorts them to the airside area, locates the baggage and hands it over to its owner against a signature, then closes the file in the system.
- Airport Operations.Other : 3+ Years.
- 12 Years schooling or equivalent.
- Command ov er spoken and written Arabic (preferable).
- Should have had 2 years experience in a customer service role.
- Knowledge of airline passenger and baggage handling (preferable).
For more details, please scroll down & see the details.
UAE – Emirates Group
|Title||Airport Service Agent (EKAS) | Emirates Group Careers 2021|
|Hiring Organization||Emirates Group|
|Job Location||Dubai, UAE|
|Employment Type||Full Time|
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*This Jobs was Originally Posted on Emirates Group Jobs Site..