Airport Service Agent (EKAS) jobs in Dubai | Emirates Group Careers 2021

Airport Service Agent (EKAS) jobs in Dubai | Emirates Group Careers 2021


Airport Service Agent (EKAS) 
Job: Full Time
Dubai, UAE

Job Description
To provide a quality service to EK and Code share passengers in respect to check-in, boarding, special services and baggage services as per company commercial and safety standards and procedures so that EK and code share passengers and their baggage are handed in a consistent and efficient manner.

Responsibilities:

  1. Fully adhere to all operational procedures (SOP) with regards to travel, immigration and safety regulations.
  2. Identify and meet the standard and special service requirements of the passengers at check-in, transfer desk, special services and boarding gates by adhering to the set service standards and procedures so that the passengers are handled in a friendly and efficient manner.
  3. Collect briefing sheet and staff allocation, check all the counters equipments and stationary, report technical fault to Mercator through EMACS.
  4. Monitors baggage delivery performance against agreed standards, keeping passengers informed about any delays or irregularities with their baggage, so that a positive image of our ground product is maintained in the eyes of EK passengers.
  5. Helps the passengers who arrive at the land side desk to collect bags, escorts them to the airside area, locates the baggage and hands it over to its owner against a signature, then closes the file in the system.

Requirements:

  1. Airport Operations.Other : 3+ Years.
  2. 12 Years schooling or equivalent.
  3. Command ov er spoken and written Arabic (preferable).
  4. Should have had 2 years experience in a customer service role.
  5. Knowledge of airline passenger and baggage handling (preferable).

For more details, please scroll down & see the details.

UAE – Emirates Group

TitleAirport Service Agent (EKAS) | Emirates Group Careers 2021 
Hiring OrganizationEmirates Group
Job LocationDubai, UAE
Date PostedSep/26/2021
Base SalaryAED
Employment TypeFull Time
Valid UntilN/A

Emirates Group Jobs Sep 2021

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