Air Logistics Customer Care Specialist | Kuehne+Nagel Careers Dubai

Air Logistics Customer Care Specialist | Kuehne+Nagel Careers Dubai


Position: Air Logistics Customer Care Specialist

As a Customer Care Specialist you will be an important part of our Air Logistics Customer Care team within the Customer Care Location (CCL), responsible for direct interaction with our customers, proactive customer service and problem-solving. Just as important is ensuring that our Operational Care Centres (OCC’s) have all of the necessary information to be able to execute on our customer behalf.

Responsibilities:

  • Field Complaint Calls, and provide problem resolution in alignment with stakeholders.
  • Qualification of customer inquiries, Provision of Quotations within corporate guidelines for pricing, Up-selling, and requisite follow up and closure. 
  • Knowledge exchange with the sales and account mgt teams.

Requirements:

  • Demonstrated experience in, and excellent knowledge of air logistics operations – both export & import
  • Strong customer service orientation and an ability to communicate effectively and confidently and with an approachable and empathic nature
  • Excellent organizational skills, strong interpersonal skills and the ability to problem-solve

For more details, please visit…

Kuehne+Nagel

TitleAir Logistics Customer Care Specialist | Kuehne+Nagel Careers Dubai
Hiring OrganizationKuehne + Nagel
Job LocationDubai, UAE
Date PostedJun/23/2022
Base SalaryAED
Employment TypeFull Time
Valid UntilN/A

Kuehne+Nagel Jobs Jun 2022


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