Position: Card Fraud Investigator
To investigate card fraud alerts, finalise associated client claims, and provide support in taking the necessary remedial actions to mitigate current and potential future threats

Responsibilities:

• Conduct investigations on actual and suspected incidents of card fraud to determine the facts of each case.
• Manage the end-to-end process of all client card fraud claims to ensure a positive customer experience and to
  maximise recoveries.
• Prepare periodic reports on card fraud performance and other metrics to enable relevant stakeholders in their decision making